Inbound Customer Service Representative
Great customer service skills with over 10 years of experience. Ability to multi-task by processing and entering information into multiple computer systems while speaking with customers. Completed multiple customer service training classes dealing with conflict, sales, and reselling.
Experience in Excel, Word, and Microsoft Office. Ability to type 40-50 wpm.
10 years of experience as a Customer Service Representative in a call center environment.
Atlas Staffing November 2015-Present – Data Collections Interviewer – Conducting health surveys for Clearwater Research on behalf of multiple states health departments and the Centers for Disease Control. Accurately completing health surveys for landline and cell phone residents and correctly dispositioning records for calling and completing of surveys.
Maximus – January 2014-February 2015 – Customer Service Representative – Assisting consumers with online applications, enrollment into Health and Dental plans, escalating health plan issues and resolving healthcare.gov account issues such as password resets and unlocking accounts.
Temporary/Contractor : 2010-2013:
Kimco Manufacturing and Design through (SOS Staffing) June – July 2013 – Assembly - Wired electrical components, install wire harness, trunk, cut to length.
Intelligent Employment Solutions – April-May 2013 – Water Damage & Demolition –
Residential home cleanup and crawl space inspection. Removal of vinyl and flooring.
Kelly Services – March-April 2013 – Inventory at Idaho Transportation Department.
January-March 2012 – Operator in Test Area at Micron.
May 2011 – Material Handler at Micron.
Aerotek – October – November 2011 – Benefits specialist at ADP – Processing benefits for employees from various companies. Explaining premiums, coverage, eligibility, and dependent enrollments.
Directv 2001-2010 – Customer Service Representative – Assisting customers with billing inquiries and disputes, technical troubleshooting, retention of customers, selling and reselling of products or services. Assisted new hire trainers in classroom setting as well as on the job training.
Micron Technology – 1994-2001 – Production Operator – Provided production areas with test wafers to test reliability of machines. Performed reliability tests on production wafers. Ordered and received materials for productions areas.
Kelly Services - April 1992 – April 1994 – Engineer Assistant – Performed reliability tests on laser jet printer toner cartridges. Created spreadsheets in Excel with test results and gave verbal report to engineering group.