Manager IT Automation
Micron s vision is to transform how the world uses information to enrich life for all. Join an inclusive team focused on one thing:
using our expertise in the relentless pursuit of innovation for customers and partners. The solutions we create help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can spark the very innovation we are pursuing.
Req. ID:
267081
Micron Technology s vision is to transform how the world uses information to enrich life and our commitment to people, innovation, tenacity, collaboration, and customer focus allows us to fulfill our mission to be a global leader in memory and storage solutions. This means conducting business with integrity, accountability, and professionalism while supporting our global community.
Job Description:
As an IT Automation Manager at Micron, you will be responsible for all aspects of Host Automation and Automation Material Handling System development and support within Boise s Fab. You will lead and develop the team of software engineers and provide technical leadership for the group. You will assist with handling your direct reports workloads and resolve issues for your team. You will provide a safe, compliant, ethical, and engaging work environment by maintaining current knowledge of requirements and monitoring for compliance of the requirements. You will be expected to be a leader in the collaboration effort with worldwide teams to ensure that we keep in alignment with Micron direction and maintain consistency with the Micron factory network. Your team will participate in 24x7 on-call rotations and you will be required to ensure this is coordinated and planned so that support is prompt and efficient when issues arise.
Responsibilities and Tasks:
- Act as a liaison between IT & Micron internal customers to meet the internal customers needs
- Collaborate with IT operations roles and service providers to understand the service needs of the sites and the capabilities of the service providers to meet those needs
- Help maintain day-to-day operations by ensuring that the service delivery commitments are met and that technical issues are resolved
- Work with service owners and the SMC operations manager to prioritize & accomplish identified improvement opportunities
- Demonstrate your experience with IT operations, problem management, change management, issue management, & root cause analysis in your continuous improvement efforts
- Use your knowledge of costs of providing services to drive unnecessary costs out of the services
- Solve customer issues on products supported at the Micron sites
- Create knowledge articles, process and procedure documentation, and training materials. Track or review operational support metrics to ensure Service Level Agreements (SLAs) are met & to identify areas of improvement
- Participate in the on-call support rotation, as needed, & provide issue support for site support teams
- Consult on business change management cases to define the work breakdown structure and hours estimate
- Meet with your new direct report on his or her first day of employment and review the New Hire Checklist for Supervisors with him or her
- Set expectations for your direct reports (working hours, taking time off, hours accuracy & compliance, objectives, goals, etc.)
- Provide your direct reports with the information, technology, and reference materials necessary to perform their jobs
- Identify training needs and ensure that team members are properly trained according to department compliance and work requirements
- Work with the IT Training Team to develop programs to close performance gaps, and improve agility and bench-depth
- Hold your team accountable for meeting job expectations, and following policies and processes
- Approve budget, cost-bearing training, time-off requests, travel, expense reports, resources, and team member rewards
- Participate in the hiring process (e.g. Help create the job posting based on the duties to be performed, Screen applicants, Participate in interviews, Document the results of interviews, Select the best-qualified candidate)
- Partner with site leadership to understand workforce needs. Review team members allocations
- Analyze workloads, processes, and other metrics to ensure an efficient use of team members
- Collaborate with your direct reports to create performance goals that align with and provide line of sight to the strategic objectives and to create development goals to address performance gaps and career development
- Meet with your team on a biweekly basis to build a relationship, build trust and rapport, determine motivators, build engagement, provide job expectations, review performance, career aspirations, and provide assistance with issues
Qualifications:
- Bachelor s Degree in Computer Science, Computer Engineering or similar field
- 5 years experience in software development or similar industry field
- Excellent collaboration, communication, presentation, and training skills
- Excellent interpersonal, written, and verbal communication
- Exceptional troubleshooting skills and ability to assess quickly complex problems
- Industry knowledge of software development and operations support practices and procedures
Preferred:
- Minimum 4 years experience leading a team
- Experience in performance management, coaching, and teamwork fostering
About Us
As the leader in innovative memory solutions, Micron is helping the world make sense of data by delivering technology that is transforming how the world uses information. Through our global brands Micron, Crucial and Ballistix we offer the industry s broadest portfolio. We are the only company manufacturing today s major memory and storage technologies:
DRAM, NAND, NOR and 3D XPoint memory. Our solutions are purpose built to leverage the value of data to unlock financial insights, accelerate scientific breakthroughs and enhance communication around the world.
Micron Benefits
Employee Rewards Program, Healthcare, Paid time off (Combined Sick and Vacation Time), Retirement savings plans, Paid maternity/paternity leave, Employee Assistance Program, Professional development training, Workplace wellness programs, Micron Health Clinic (Boise only), Fitness Center / Activity rooms (Boise only), Tuition Reimbursement, Micron Corporate Discounts, Casual Dress attire.
About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions. Through our global brands Micron and Crucial our broad portfolio of high-performance memory and storage technologies, including DRAM, NAND, 3D XPoint memory and NOR, is transforming how the world uses information to enrich life. Backed by more than 40 years of technology leadership, our memory and storage solutions enable disruptive trends, including artificial intelligence, 5G, machine learning and autonomous vehicles, in key market segments like mobile, data center, client, consumer, industrial, graphics, automotive, and networking. Our common stock is traded on the Nasdaq under the MU symbol. To learn more visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Micron prohibits the use of child labor and complies with all applicable laws, rules, regulations and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
For US Sites Only:
To request assistance with the application process and/or for reasonable accommodations, please contact Micron s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form
Keywords:
Boise Idaho (US-ID) United States (US) SGA Experienced Regular Information Systems and Technology #LI-JC4 Tier 4
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