IT Operations Manager
Micron s vision is to transform how the world uses information to enrich life for all. Join an inclusive team focused on one thing:
using our expertise in the relentless pursuit of innovation for customers and partners. The solutions we create help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can spark the very innovation we are pursuing.
Req. ID:
300541
Micron Technology s vision is to transform how the world uses information to enrich life and our commitment to people, innovation, tenacity, collaboration, and customer focus allows us to fulfill our mission to be a global leader in memory and storage solutions. This means conducting business with integrity, accountability, and professionalism while supporting our global community.
As an IT Operations Manager at Micron, you will be accountable for the delivery of one or more assigned services. You will work with the Sr Manager of Operations, Solutions Managers, worldwide IT peers and stakeholders, IT architects, business stakeholders and IT program/project managers to make strategic and operational decisions relative to the service. Through your enterprise relationships, you ensure that the service delivers to its Service Level Agreements (SLAs). You serve as a conduit for demand and resource management, balancing people, and budgets towards desired outcomes. You are responsible for business compliance activities for the service worldwide. In conjunction with the Sr Manager of Operations, you manage performance of third-party contractors and vendors.
Responsibilities include, but not limited to:
- Participate with Enterprise Architects to establish and execute capability roadmaps for the service.
- Align the service with required site and worldwide IT processes.
- Collaborate with business stakeholders and Solution Managers, worldwide IT peers to define and negotiate SLAs for the service.
- Determine the roles and responsibilities within the service.
- In conjunction with worldwide peers and stakeholders, ensure that the worldwide performance of the service meets the SLA requirements.
- Collaborate with Operations Managers and Sr. Manager of Operations to implement process improvements and Service Improvement Plans (SIP) based on service priorities in alignment with the IT strategy.
- Address process compliance. Identify and sponsor process or metric improvements.
- Manage vendors, contracts, and maintenance agreements.
- Facilitate communication between internal customers and operations personnel, including third-party providers.
- Hold service providers accountable for effective operational performance and develop with them a culture of continuous improvement.
- Request, validate, and drive the deployment and retirement of Enterprise Architecture solutions
- Coordinate with Solutions Managers, worldwide contacts to ensure effective operational support and to ensure that service architecture and directions are aligned with worldwide needs.
- Ensure that all elements required to restore the service are known and in place.
- Ensure that knowledge management articles exist and are current.
- Manage monitoring tools, ensure alerts, thresholds and alarms are continuously reviewed to ensure response.
- Manage performance of service to defined operations metrics.
- Respond to major incidents using the defined escalation path.
- Leverage the Problem Management process to prioritize and manage the investigation of the root cause of problems.
- Ensure that Disaster Recovery (DR) plans are reviewed to schedule and participate in DR plan testing.
- Ensure regulatory compliance of your service(s) by performing SOX self-assessments and continuous monitoring of SOX compliance reports, promptly remediating non-compliance issues.
- Understand and manage costs of providing the service and work to drive costs out of the service.
Education and Experience Requirement:
- Master s Degree in Information systems, Information Technology or Computer Science
Or
- Bachelor s Degree in Information systems, Information Technology or Computer Science and 5
years of related experienced - Finance, Procurement, HR and Legal domain knowledge.
- Experience with managing and delivering IT capabilities.
- Experience with SAP ERP, SAP Ariba would be a plus.
- Experience with working in an IT Operating model that includes Service Providers would be a plus.
About Us
As the leader in innovative memory solutions, Micron is helping the world make sense of data by delivering technology that is transforming how the world uses information. Through our global brands Micron, Crucial and Ballistix we offer the industry s broadest portfolio. We are the only company manufacturing today s major memory and storage technologies:
DRAM, NAND, NOR and 3D XPoint memory. Our solutions are purpose built to leverage the value of data to unlock financial insights, accelerate scientific breakthroughs and enhance communication around the world.
Micron Benefits
Employee Rewards Program, Healthcare, Paid time off (Combined Sick and Vacation Time), Retirement savings plans, Paid maternity/paternity leave, Employee Assistance Program, Professional development training, Workplace wellness programs, Micron Health Clinic (Boise only), Fitness Center/Activity rooms (Boise/San Jose only), Tuition Reimbursement, Micron Corporate Discounts, Casual Dress attire.
About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions. Through our global brands Micron and Crucial our broad portfolio of high-performance memory and storage technologies, including DRAM, NAND, 3D XPoint memory and NOR, is transforming how the world uses information to enrich life. Backed by more than 40 years of technology leadership, our memory and storage solutions enable disruptive trends, including artificial intelligence, 5G, machine learning and autonomous vehicles, in key market segments like mobile, data center, client, consumer, industrial, graphics, automotive, and networking. Our common stock is traded on the Nasdaq under the MU symbol. To learn more visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Micron prohibits the use of child labor and complies with all applicable laws, rules, regulations and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
For US Sites Only:
To request assistance with the application process and/or for reasonable accommodations, please contact Micron s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form
Keywords:
Boise Idaho (US-ID) United States (US) SGA Experienced Regular Information Systems and Technology #LI-JC4 Tier 4
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