Call Center Specialist in Boise, ID

Job Description Subsidiary: Teleperformance USA Location Boise, ID DepartmentCall Center Representative Position TitleCustomer Service Representative Report ToSupervisor Job Summary Purpose of Position Provide excellent customer service to customers by answering inquiries, finding correct solutions. About the Company Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 135,000 computerized workstations, with more than 182,000 employees across 230 contact centers in 62 countries. Duties/Responsibilities Responsible for all customer inquiries Provide excellent customer service Troubleshoot equipment and system problems Exercise retention efforts Work with confidential information Solve to resolve issues on first call Appropriately communicate Thrives as a team player Qualifications: Six months customer service experience Must be 18 years old Type 25 wpm High School Graduate or GED Ability to use desktop computer system Logical problem solving skills Proven oral & written communication skills Must have flexible availability Ability to use Windows operating systems Provide a positive attitude Good organization skills Must pass Background Check and Drug test

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