Contact Center Representative

Company Name:
MAXIMUS (MAIN RECORD)
All positions in this project are classified as limited capacity. This means that the duration of your employment with MAXIMUS is based on business needs and based on the contract requirements of the services provided. Successful completion of a drug test as a condition of employment is required.
Provide customer service in a contact center in support of the government.
Utilize standard technology such as a telephone, e-mail, and web browser.
Navigate to the appropriate pre-scripted responses which they must read verbatim to provide basic general and claims specific information.
Assist caller with filling out online application and submitting it electronically to provide for processing.
Complete basic call related input to phone inquiries such as clicking buttons to confirm
May be required to work holidays.
Overtime may be required.
May be required to work holidays.
High School Diploma required
Must be able to speak and read English clearly, professionally and fluently.
Six months customer service, secretarial, or telemarketing experience.
Must be able to type a minimum of 20 WPM.
Must be able to pass a federal background check and drug screen.
All positions in this project are classified as limited capacity. This means that the duration of your employment with MAXIMUS is based on business needs and based on the contract requirements of the services provided. Successful completion of a drug test as a condition of employment is required.
A committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer
Women, people of color, individuals with a disability, veterans, and others who would enrich the diversity of MAXIMUS are encouraged to apply.
Date: 2014-06-13
Country: US
State: ID
City: Boise
Postal Code: 83714
Category: Customer Service/Support

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