Assistant Store Manager Job

Company Name:
Microsoft Corporation
Location:Boise, ID, US
Job ID 94
Division:Retail Stores
The Assistant Store
is part of the management team that will be responsible for the overall daily operations of the store while driving great customer experience through. In addition, in the absence of the store manager, the Assistant Store Manager has complete accountability for store operations and management.
- Direct and allocate work of employees to meet customer needs and to enhance the Microsoft Retail experience. Recognize and make adjustments throughout the workday as required
- Coaching and managing a great team of associates, including managing 5-15 direct reports (depending on store size)
- Foster a continuous learning environment through ongoing formal and informal
training that delivers the most knowledgeable and skilled team in retail
- Gain and maintain a solid level of Microsoft product knowledge
- Personally deliver customer service experiences that meet and exceed our standards
- Conduct all product, service and customer experience training for all Holiday store staff. Ensure they have the skills and knowledge to deliver the best experience in retail
- Provide on-the-floor coaching and feedback for team members
- Be accountable for executing company-wide training initiatives in your store
- Ensure the staff continues to develop customer service skills and stay current on our products
- Identify training needs by analyzing sales results and assessing the skill level of team members
- Partner with store leaders to prioritize in-store training so the team is focused on the right things at the right time
- Exercise independent judgment and discretion in carrying out all managerial duties
- Increase sales through strategy development designed for local customer needs, balancing with the effective execution and team support of overall Microsoft retail strategies
- Determine, set, and regularly monitor staffing levels, scheduling, and payroll
- Maintain a safe working environment and protect company assets including people, merchandise, facilities, and money
- Ensure proper cash handling, merchandising, and inventory control policies and procedures are precisely communicated and followed
- Recruit, interview, hire, train and develop employees while achieving all employment-related compliance requirements
- Assess employee progress and provide continuous performance feedback both formally and informally
- Engage, educate, excite, and empower both employees and customers alike with the same level of passion and commitment
- Smile, have fun, work hard and achieve success
- A minimum of three years in retail management, preferably in a consumer
and/or high-end retail environment
- College Degree Preferred
- Demonstrated performance leading a strong team focused on excellence in service and sales
- Strong analytical, communication, and organizational skills
- High level of attention to detail
- Ability to remain positive, lead, and embrace change
- Thrive in a fast paced, dynamic, public facing environment
- Lifting with or without assistance (loading and unloading all those great products and carrying purchases out for our customers may be required!
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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