Accounts Receivable Specialist

Company Name:
Central Garden & Pet
Central Garden & Pet Company (NASDAQ:CENT), is a leading innovator, marketer and producer of quality branded products for the pet, lawn and garden supplies markets is seeking an AR Specialist to work in our Shared Service Center located in Boise, ID.
This position is responsible for collection calls and/or correspondence in a fast paced goal oriented collections department. This position is also responsible for assisting with continual process improvements and cost effective delivery of
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Works high volume customer collection calls and/or correspondence to collect overdue customer balances
Provides customer service regarding collection issues, process and recommend account adjustments, resolve client discrepancies and short payments
Monitors and maintains assigned accounts including reducing delinquency for assigned accounts
Enlists the efforts of sales and senior
when necessary to accelerate the collection process
Communicates & follows up with sales dept regarding customer accounts on a timely basis
Ensures daily, weekly and monthly reporting to direct supervisor
Prepares monthly delinquency notices, as necessary
Participates in team planning meetings
Delivers on defined operational goals and activity metrics within assigned area and ensures timely and accurate completion of work
Maintains accounts receivable balances to align with business rules and company policies
Works queue and processes workflow to ensure production and performance goals are met
Maintains customer files and makes sure that necessary documentation is received and filed
Processes claims and research past due invoices
Prepares customer statements, as necessary
Processes credit memos for assigned customers in accordance with company policy
Processes AR transactions including offsets of debits and credits, write-off, etc for approval and processing
Researches all unexplained deductions and follow-ups with the Central's customer service department to determine if deductions are legitimate
Resolves customer invoice collection and dispute issues. Requires partnering with Sales, Customer Service and Commercial, Supply Chain and Corporate Finance and other parties to resolve all customer invoice issues and bring to closure
Monitors customer past due amounts. Contacts customers, as necessary, to work out payment arrangements or advises if orders have to be held
Work with the customer service department to determine if production orders or scheduled shipments should be held or released and when
Builds and maintains customer relationships and conducts miscellaneous customer contact (sending invoice copies, checking for credits, checking on status, sending out statements).
Performs other assigned tasks and duties necessary to support the ITC Department (Invoice to Cash).
Education Requirement and Years of Experience
BS/BA in Finance,
or Business Administration, or equivalent experience
3-5 years high volume corporate collections
Knowledge of Billing and Collections procedures
Experience working with enterprise
such as SAP, Oracle, etc.
Understanding of internal controls including SOX requirements for ITC
Experience Preferred
Consumer Products experience, preferred
Experience in shared service environment, preferred
Knowledgeable with SAP, preferred
Other Critical Success Factors
Ability to partner with Shared Service Center management and provide input into process improvement as well as effective execution and change management within the team
Works well in an environment with firm deadlines; results oriented
Ability to work in a heavily metric driven organization
Strong customer service and communication skills
Strong written, verbal, interpersonal and analytical skills
Strong attention to detail, goal oriented
Possess process improvement mindset with a desire to consistently look for ways to improve efficiency and service
Proficient in Microsoft Word and Excel
Able to work both independently and as part of a team
Other - candidate should have the highest integrity and character and possess finance experience and business sense. Must be able to follow process and collaborate cross-functionally and with 3rd party vendors
Corporate office environment with frequent use of phone and PC.
Center hours of operation 5 AM to 7 PM
Location: ID-Boise
Job Code: 2292
# of openings: 1

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