Team Lead - Customer Support
Introduction to the job
The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer site. This role sits within the Micron Sustaining team in Boise, ID. This Team Lead opening will have 8-10 Field Service Engineers as direct reports who are responsible for the repair and maintenance on EUV, DUV, and Yieldstar systems.
Role and responsibilities
Lead a local customer support team; creating synergy and collaboration with other teams and ASML's customers
Create an environment of trust, open communication, creative thinking and cohesive team effort
Build an organization of technical leadership and teamwork that offers employees the opportunity to grow through active performance management, coaching and structured people development
Identify team needs including hiring, development and performance management
Consistently manage team according to ASML policies, safe, manpower planning procedures and processes
Customer interface- understand expectations, needs and drives quality and timely execution
Continuously drive improvements for local organization and world-wide community
Supervise technical progress and proactively drive solutions with an empowered team
Education and experience
Bachelor's degree in a technical field or associate's degree in combination of equivalent years of work experience.
Minimum 3 years' experience working in a manufacturing environment with a technical background on metrology/lithography or similar equipment.
Minimum 1 year experience with external stakeholder management.
Minimum 1 year experience in people leadership methodologies (coaching, mentoring, etc.).
Skills
Working at the cutting edge of tech, you'll always have new challenges and new problems to solve “ and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you'll need the following skills:
Result driven-demonstrate ownership & accountability
Motivate, inspire and influence others
Ability to build and extend trust
Ability to manage and drive organizational change
Value cultural differences
Demonstrate open, clear, concise and professional communication
Process orientation with the ability to clearly document and share information
Ability to lead in dynamic environments and competing demands
Strong customer focus
Other information
Legal/export license control (see below)
Travel 20% continentally with occasional WW travel to support other regions as needed
While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
The employee may occasionally lift and/or move up to 25 pounds
Will be required to work compressed work week, if there is a business need
Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety
May require time inside the clean room working with electromechanical equipment, dependent on company needs
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions .Estimated Salary: $20 to $28 per hour based on qualifications.
The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer site. This role sits within the Micron Sustaining team in Boise, ID. This Team Lead opening will have 8-10 Field Service Engineers as direct reports who are responsible for the repair and maintenance on EUV, DUV, and Yieldstar systems.
Role and responsibilities
Lead a local customer support team; creating synergy and collaboration with other teams and ASML's customers
Create an environment of trust, open communication, creative thinking and cohesive team effort
Build an organization of technical leadership and teamwork that offers employees the opportunity to grow through active performance management, coaching and structured people development
Identify team needs including hiring, development and performance management
Consistently manage team according to ASML policies, safe, manpower planning procedures and processes
Customer interface- understand expectations, needs and drives quality and timely execution
Continuously drive improvements for local organization and world-wide community
Supervise technical progress and proactively drive solutions with an empowered team
Education and experience
Bachelor's degree in a technical field or associate's degree in combination of equivalent years of work experience.
Minimum 3 years' experience working in a manufacturing environment with a technical background on metrology/lithography or similar equipment.
Minimum 1 year experience with external stakeholder management.
Minimum 1 year experience in people leadership methodologies (coaching, mentoring, etc.).
Skills
Working at the cutting edge of tech, you'll always have new challenges and new problems to solve “ and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you'll need the following skills:
Result driven-demonstrate ownership & accountability
Motivate, inspire and influence others
Ability to build and extend trust
Ability to manage and drive organizational change
Value cultural differences
Demonstrate open, clear, concise and professional communication
Process orientation with the ability to clearly document and share information
Ability to lead in dynamic environments and competing demands
Strong customer focus
Other information
Legal/export license control (see below)
Travel 20% continentally with occasional WW travel to support other regions as needed
While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
The employee may occasionally lift and/or move up to 25 pounds
Will be required to work compressed work week, if there is a business need
Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety
May require time inside the clean room working with electromechanical equipment, dependent on company needs
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions .Estimated Salary: $20 to $28 per hour based on qualifications.
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