Client Care Coordinator
A Caring Hand is looking for a compassionate individual who believes in helping others.
We are a local home care agency that is growing and expanding and we are in need of a dynamic client care coordinator to provide the best quality of care to our clients in the Treasure Valley area.
We believe that our employees are the heart of our company and it is our goal to provide the best training and tools to ensure their success.
This job requires empathy and patience for the individuals we serve.
As a client care coordinator you would have a variety of responsibilities that range from scheduling and documentation to client pick ups and on call.
Primary Functions Facilitate the process of staffing caregivers with clients by completing the circle the agencys system to ensure that clients are receiving quality care.
Provide supervision guidance and counseling as necessary to staff to maintain standards of care within agency policy and procedure.
Communicate effectively with the scheduling team and office to ensure tasks are being completed in a timely and efficient manner.
Assist clients with a back up plan if a caregiver is unavailable during a scheduled shift Demonstrate understanding and support of agency policies and professional ethics Post and maintain a schedule of vacations leave of absence and time off requests of caregivers Direct and enforce policy and procedure as needed for guidance of employees Provide current accurate ongoing communication and documentation of clientemployee issues Maintain record of any open shifts and measures taken to ensure all clients are being properly attended to Secondary Job Functions Participate in hiring new employees walking them through and explaining the scheduling room at orientation.
Calls to and from clients family caregiver and clients MUST be documented in ClearCare.
Participate in client pickups facilitate and complete paperwork associated with initiating services for a client.
Ensure personal introduction at first time visit to clients home is done with the caregiver.
Introductions are mandatory for Medicaid clients and should always be offered to private pay and VA clients.
Review work schedules time card procedures charting requirements per caseper caregiver Required to do intermittent visits to homes to assure clients needs are being met Supervisory home visits required quarterly to each client Inform administrator of emergency and problem situations Notify agency nurse other staff and Medicaid of significant changes with the client ProvideAssist with caregiver general orientation as well as orientation to clients care plans Requirements Must have a desire and willingness to learn and demonstrate the ability to accept supervision and follow direction.
Must be dependable reliable and responsible.
Must be able to work with others in a professional and ethical manner.
Must be willing to share oncall responsibilities with scheduling partners.
General knowledge of health care services.
Purpose To fulfill our mission statement of Providing World Class Service to the Community Changing Lives Along the Way.
This is successfully completed through effectively managing clients caregivers and schedules working efficiently with a team to navigate through complex situations that arise and following agency procedures to meet client and caregiver needs.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are a local home care agency that is growing and expanding and we are in need of a dynamic client care coordinator to provide the best quality of care to our clients in the Treasure Valley area.
We believe that our employees are the heart of our company and it is our goal to provide the best training and tools to ensure their success.
This job requires empathy and patience for the individuals we serve.
As a client care coordinator you would have a variety of responsibilities that range from scheduling and documentation to client pick ups and on call.
Primary Functions Facilitate the process of staffing caregivers with clients by completing the circle the agencys system to ensure that clients are receiving quality care.
Provide supervision guidance and counseling as necessary to staff to maintain standards of care within agency policy and procedure.
Communicate effectively with the scheduling team and office to ensure tasks are being completed in a timely and efficient manner.
Assist clients with a back up plan if a caregiver is unavailable during a scheduled shift Demonstrate understanding and support of agency policies and professional ethics Post and maintain a schedule of vacations leave of absence and time off requests of caregivers Direct and enforce policy and procedure as needed for guidance of employees Provide current accurate ongoing communication and documentation of clientemployee issues Maintain record of any open shifts and measures taken to ensure all clients are being properly attended to Secondary Job Functions Participate in hiring new employees walking them through and explaining the scheduling room at orientation.
Calls to and from clients family caregiver and clients MUST be documented in ClearCare.
Participate in client pickups facilitate and complete paperwork associated with initiating services for a client.
Ensure personal introduction at first time visit to clients home is done with the caregiver.
Introductions are mandatory for Medicaid clients and should always be offered to private pay and VA clients.
Review work schedules time card procedures charting requirements per caseper caregiver Required to do intermittent visits to homes to assure clients needs are being met Supervisory home visits required quarterly to each client Inform administrator of emergency and problem situations Notify agency nurse other staff and Medicaid of significant changes with the client ProvideAssist with caregiver general orientation as well as orientation to clients care plans Requirements Must have a desire and willingness to learn and demonstrate the ability to accept supervision and follow direction.
Must be dependable reliable and responsible.
Must be able to work with others in a professional and ethical manner.
Must be willing to share oncall responsibilities with scheduling partners.
General knowledge of health care services.
Purpose To fulfill our mission statement of Providing World Class Service to the Community Changing Lives Along the Way.
This is successfully completed through effectively managing clients caregivers and schedules working efficiently with a team to navigate through complex situations that arise and following agency procedures to meet client and caregiver needs.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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