Senior Solutions Engineer-Genesys Cloud at ConvergeOne in Remote
Responsibilities Essential Functions Demonstrates product expertise Troubleshoots issues within the environment also including SIP & Network Assesses complex situations to make appropriate recommendations Initiates and suggests process improvements to increase efficiencies for support of product solutions Adheres to support processes and best practices Prepares and/or reviews functional requirements documentation Works with clients to facilitate their understanding of best practices for a VoIP telephony solution Keeps apprised of new offerings and software updates from the manufacturer Participates in the on-call rotation Adapts to work within a team environment when needed Qualifications
Essential Functions:
Provide Genesys Cloud Implementation and Support. Dedicated Engineer to one of ConvergeOne's customers. Minimum 3 years of experience with Genesys Cloud. Understand the business requirements in order to develop comprehensive solutions within the Genesys Cloud Environment. Assesses information to determine the essential needs and priorities of the business. Will need a solid understanding of the following Genesys Cloud components:
Architect General Administration Analytics and Reports Quality Management Data Actions (Strong experience with designing and configuring Data Actions for Salesforce) Desired/Preferred Qualifications Technical 4-year Bachelor degree 5 years experience with the VoiP product support ICCE or GCP certification from associated product focus such as Genesys, etc.
Salary Range:
$80K -- $100K
Minimum Qualification
Systems Architecture & EngineeringEstimated Salary: $20 to $28 per hour based on qualifications.
Essential Functions:
Provide Genesys Cloud Implementation and Support. Dedicated Engineer to one of ConvergeOne's customers. Minimum 3 years of experience with Genesys Cloud. Understand the business requirements in order to develop comprehensive solutions within the Genesys Cloud Environment. Assesses information to determine the essential needs and priorities of the business. Will need a solid understanding of the following Genesys Cloud components:
Architect General Administration Analytics and Reports Quality Management Data Actions (Strong experience with designing and configuring Data Actions for Salesforce) Desired/Preferred Qualifications Technical 4-year Bachelor degree 5 years experience with the VoiP product support ICCE or GCP certification from associated product focus such as Genesys, etc.
Salary Range:
$80K -- $100K
Minimum Qualification
Systems Architecture & EngineeringEstimated Salary: $20 to $28 per hour based on qualifications.
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