L3 Service Desk
Job Role:
L3 IT Service DeskLocation:
Boise, ID (Day 1 Onsite)KEY
Responsibilities:
Manage user incidents routed from the Service Desk, or escalate where appropriate, ensuring high quality service and timely response Manufacturing and lab tool support, including assisting with the configuration of new tool PCs and resolving networking issues, working in clean room environment when needed Provide first and second level support.
Support L1 technicians, including providing guidance and serving as an escalation point Regularly add to knowledge base, by documenting and sharing solutions Assist with additional projects outside of regular daily tasks, as directed by host and/or team leads Troubleshooting all hardware and accessories issues (ie desktops, laptops, monitors, keyboard/mice, printers, mobile devices, A/V equipment) Advanced Micron issued mobile phone and tablet support, utilizing Intune, Duo, and applying specific configurations of tablets and mobile devices for individual department needs Troubleshooting advanced L2 level software issues, including installation issues.
Be familiar with working through common errors and exit codes Creating and maintaining printer queues on the printer servers, including updating printer info into the database Setting up network Physical Layer and other network layer items to support tool installs Troubleshooting, re/loading scan guns and sending them out for warranty work Deploying desktops and laptops, monitors and other equipment and software to end users at Micron Replacement and upgrade of consumer replaceable parts (ie hard drives, memory, graphic cards) Troubleshooting basic network issues, activating ports, VPN connections, making basic configurations on switches Active Directory administration Creating static IP addresses for users and machines Domain and other trust issue support on the client side.
ROLE REQUIREMENTS:
Assist on a diverse range of support issues requiring ability to identify, evaluate and resolve issues Team oriented - able to work in, and contribute to, cross functional teams Proactive and self-motivated approach, able to work independently or with team members Strong time management skills, ability to prioritize and organize a demanding workload and adapt as needed Strong customer service orientation, able to understand and meet the needs of a diverse client base in a positive and professional manner Excellent communication skills (both written and verbal).
Ability to relate with users and explain technical issues in a simple manner Able to learn new applications and become familiar with new hardware quickly, committed to keeping knowledge and skills up to date EDUCATION AND
Experience:
3-5 years or more providing end-user technical support preferred A
Certification preferred Detailed knowledge of the following technologies:
Active Directory Windows XP, 7, and 10 Knowledge of anti-virus / anti-malware programs Microsoft Office suite Building / imaging computers Wiring / Cabling Network technologies Installation and support of wide range of peripherals L3 Service Desk Recommended Skills Administration Antivirus Softwares Communication Customer Service Databases Electrical Wirings Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3n3pq6sj0t4mwndcdz', 'ExternalApply-j3n3pq6sj0t4mwndcdz'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
L3 IT Service DeskLocation:
Boise, ID (Day 1 Onsite)KEY
Responsibilities:
Manage user incidents routed from the Service Desk, or escalate where appropriate, ensuring high quality service and timely response Manufacturing and lab tool support, including assisting with the configuration of new tool PCs and resolving networking issues, working in clean room environment when needed Provide first and second level support.
Support L1 technicians, including providing guidance and serving as an escalation point Regularly add to knowledge base, by documenting and sharing solutions Assist with additional projects outside of regular daily tasks, as directed by host and/or team leads Troubleshooting all hardware and accessories issues (ie desktops, laptops, monitors, keyboard/mice, printers, mobile devices, A/V equipment) Advanced Micron issued mobile phone and tablet support, utilizing Intune, Duo, and applying specific configurations of tablets and mobile devices for individual department needs Troubleshooting advanced L2 level software issues, including installation issues.
Be familiar with working through common errors and exit codes Creating and maintaining printer queues on the printer servers, including updating printer info into the database Setting up network Physical Layer and other network layer items to support tool installs Troubleshooting, re/loading scan guns and sending them out for warranty work Deploying desktops and laptops, monitors and other equipment and software to end users at Micron Replacement and upgrade of consumer replaceable parts (ie hard drives, memory, graphic cards) Troubleshooting basic network issues, activating ports, VPN connections, making basic configurations on switches Active Directory administration Creating static IP addresses for users and machines Domain and other trust issue support on the client side.
ROLE REQUIREMENTS:
Assist on a diverse range of support issues requiring ability to identify, evaluate and resolve issues Team oriented - able to work in, and contribute to, cross functional teams Proactive and self-motivated approach, able to work independently or with team members Strong time management skills, ability to prioritize and organize a demanding workload and adapt as needed Strong customer service orientation, able to understand and meet the needs of a diverse client base in a positive and professional manner Excellent communication skills (both written and verbal).
Ability to relate with users and explain technical issues in a simple manner Able to learn new applications and become familiar with new hardware quickly, committed to keeping knowledge and skills up to date EDUCATION AND
Experience:
3-5 years or more providing end-user technical support preferred A
Certification preferred Detailed knowledge of the following technologies:
Active Directory Windows XP, 7, and 10 Knowledge of anti-virus / anti-malware programs Microsoft Office suite Building / imaging computers Wiring / Cabling Network technologies Installation and support of wide range of peripherals L3 Service Desk Recommended Skills Administration Antivirus Softwares Communication Customer Service Databases Electrical Wirings Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3n3pq6sj0t4mwndcdz', 'ExternalApply-j3n3pq6sj0t4mwndcdz'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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